Frequently Asked Questions
Answers to all your questions about 7bot
From accounts to payments, bonuses to safe gaming — find complete answers to the most frequently asked questions from Bangladeshi players, all in one place.
7bot is committed to providing Bangladeshi players with the best mobile gaming experience. Below, we have provided detailed answers to the most frequently asked questions across five sections: account registration, deposits and withdrawals, slots and cricket betting, bonus terms and conditions, and responsible gaming. If you cannot find what you are looking for, reach out directly via our 24/7 Bengali live chat — we are always ready to help.
Account and Registration
Account-related questions
To open an account at 7bot, you need your full name, an active mobile number, and a strong password. The registration process can be completed entirely on mobile and takes only a few minutes. Providing accurate information helps account verification go through quickly.
No, each player may hold only one 7bot account. Opening multiple accounts is against our terms and conditions and may result in account suspension. If you have any issues, contact us directly via live chat.
If you forget your password, use the "Forgot Password" option on the 7bot login page. A verification code will be sent to your registered mobile number. You can then set a new password using that code. If you need further help, use the 24/7 live chat.
In most cases, 7bot account verification is completed quickly. If the required information is submitted correctly, the process is usually done within business hours. If any complications arise, our support team will reach out to you directly.
Deposits and Withdrawals
Payment-related questions
Depositing from bKash to 7bot is nearly instant — funds typically appear in your account within a few seconds to a few minutes. There may be a slight delay if bank servers are busy. If you experience any issues, contact live chat with your transaction ID.
The minimum deposit at 7bot is ৳500. This limit applies to all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer. New players can receive up to a 150% bonus on their first deposit.
Withdrawal requests from 7bot are typically processed within 15 minutes to 2 hours. The minimum withdrawal amount is ৳800. Having a verified account helps speed up the process.
Yes, Nagad is a fully supported payment method. Just like bKash, you can both deposit and withdraw using Nagad. The minimum deposit is ৳500 and the minimum withdrawal is ৳800 — the same limits apply for Nagad.
7bot does not charge any deposit or withdrawal fees on its end. However, your mobile banking operator (bKash, Nagad, Rocket, etc.) or bank may apply their own service charges. It is a good idea to check your operator's fee structure before making a transaction.
Games and How to Play
Gaming-related questions
To bet on BPL matches at 7bot, first go to the Cricket section. Select the BPL match you want from the match list, then choose your bet type — such as match winner, total runs, or top batsman. Set your amount and confirm your bet.
Yes, live cricket betting is available at 7bot. You can place bets on ongoing T20 World Cup, IPL, BPL, and various other international and domestic cricket matches. Live match odds are updated in real time.
Absolutely. 7bot is a fully mobile-optimized platform — you can play slots, fishing games, live casino, and everything else directly from any smartphone browser without a separate app. A smooth experience is available on both Android and iOS devices.
RTP, or Return to Player, measures what percentage of bets a game theoretically returns to players over the long run. For example, a 96% RTP means an average of ৳96 returned for every ৳100 wagered. However, each spin is independent, so results may vary in the short term.
7bot's live casino lets you play with real dealers via video streaming. Live tables from premium providers such as Evolution Gaming and Ezugi are available. With a good internet connection, you can enjoy a completely smooth and uninterrupted experience.
Bonuses and Promotions
Bonus-related questions
New members receive a 150% bonus on their first deposit, up to ৳20,000. That means depositing ৳10,000 earns you an additional ৳15,000 in bonus funds. The wagering requirement for the bonus is 10x — meaning you must wager ten times the total bonus amount before withdrawing.
If you try to withdraw without completing the wagering requirement (10x), the bonus balance may be forfeited. However, your original deposited funds are always safe. The bonus balance and main balance are clearly shown separately in your account dashboard.
The 7bot VIP program has 4 tiers: Bronze, Silver, Gold, and Platinum. You move up by playing regularly. Platinum members receive up to 1.2% weekly cashback. Contact live chat for more details.
Yes, 7bot regularly runs festival-based promotions. Special bonuses and tournament offers may be available during Ramadan, Eid, and Pohela Boishakh. Check the live chat or the 7bot Casino page regularly for the latest promotions.
Security and Responsible Gaming
Security-related questions
7bot uses SSL encryption technology to keep all your personal and financial information completely secure. The platform operates on fair play principles and no information is shared with third parties.
Yes, 7bot takes responsible gaming seriously. You can set your own daily, weekly, or monthly deposit limits. If needed, contact the support team to request a temporary account suspension. Play at your own pace and within your own limits.
Absolutely. If you feel your gaming habits are getting out of control, request self-exclusion from the 7bot support team. Both a temporary break and permanent closure are available options. Find more details on the responsible gaming page.
Yes, 7bot is only for people aged 21 and above. Opening an account for minors is strictly prohibited. Age confirmation may be required during account verification.
The 7bot support team provides assistance in Bengali 24 hours a day, 7 days a week via live chat. To contact by email, use [email protected]. There is no phone or WhatsApp support — live chat is the fastest option.
Support Channels
Live Chat
Instant assistance in Bengali, 24/7. The fastest way to get in touch.
[email protected] — for general inquiries and document-related communication.
Help Center
Find detailed guides on the FAQ, terms and conditions, and responsible gaming pages.
Still have questions? Contact support
Our Bengali-speaking support team is with you 24/7. For any question or issue, reach out directly via live chat — and get a fast, reliable response.