7bot's Privacy Policy —
Your Information Is Our Responsibility
Learn with complete transparency about how your personal information is collected, stored, and protected on the 7bot platform.
Privacy Policy Introduction
Introduction
7bot (hereinafter referred to as "we", "us", or "platform") is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on the privacy of our users and are fully committed to protecting their personal information.
This privacy policy describes how 7bot collects your personal information, how it is used, where it is stored, and how it is kept secure. By using our website or services, you agree to the terms of this policy. If you have any questions, please contact us directly.
This policy should be read together with the Terms and Conditions and the Responsible Gaming Policy.
Who This Policy Applies To
This privacy policy applies to all users of 7bot, including:
- Registered account holders
- All individuals visiting the platform
- Users of any of our gaming or betting services
- Individuals who contact customer support
- Those who transact via bKash, Nagad, Rocket, or other payment methods
This service is for individuals aged 21 and above only. Information from minors is not knowingly collected.
What Information We Collect
Information Provided Directly
When you register with 7bot or use our services, the following information is collected directly from you:
- Full name and date of birth
- Email address
- Username and password
- Payment-related information (bKash number, Nagad number, bank account details, etc.)
- National ID card or passport details for identity verification
- Messages and information you send to customer support
Automatically Collected Information
When you use our platform, certain technical information is collected automatically:
- IP address and device identifier information
- Browser type and operating system
- Time spent on the platform and pages visited
- Gaming activity history and betting logs
- Login time and location-related information
- Information collected from cookies and similar tracking technologies
Cookies and Tracking Technologies
7bot uses cookies to improve your experience. Cookies are small text files stored in your browser. We use the following types of cookies:
- Essential Cookies: Essential for the basic functionality of the platform, such as maintaining login sessions.
- Functionality Cookies: Used to remember your preferences and customise the user experience.
- Analytics Cookies: Help analyse usage patterns to improve the quality of our services.
- Security Cookies: Used for fraud detection and account protection.
You can control cookies by changing your browser settings. However, disabling essential cookies may prevent you from using certain features of the platform.
Use and Purpose of Information
How We Use Your Information
7bot uses the information collected for the following legitimate purposes:
- Account Management: To create, verify, and manage your account.
- Service Delivery: To provide gaming, betting, and other platform features.
- Financial Transactions: To process deposits, withdrawals, and reward distributions.
- Identity Verification: To complete the KYC (Know Your Customer) process.
- Fraud Prevention: To detect and prevent suspicious activity.
- Customer Support: To resolve your questions and issues.
- Legal Compliance: To comply with applicable laws and regulations.
- Service Improvement: To enhance the platform experience and security.
- Responsible Gaming: To identify problematic gaming behaviour and provide support.
Marketing and Communications
With your consent, we may send you relevant promotional information, bonus offers, and platform updates. Every marketing communication will include an option to unsubscribe.
You can request to stop marketing communications at any time by contacting us via email or live chat. Even after opting out of marketing communications, important transactional notifications will continue to be sent.
Information Sharing with Third Parties
When and With Whom Information Is Shared
7bot does not sell your personal information. However, limited information may be shared in the following circumstances to deliver our services:
- Payment Service Providers: Information necessary to complete financial transactions is shared with bKash, Nagad, Rocket, Upay, and banks.
- Identity Verification Services: With trusted identity verification organisations as part of the KYC process.
- Technology Partners: With selected technology providers to ensure the functionality of the platform.
- Legal Authorities: With relevant authorities in the case of a court order or legal obligation.
- Fraud Prevention Agencies: With regulatory bodies to prevent fraud and money laundering.
All third-party partners are required to comply with strict data protection standards, and our agreements with them include confidentiality clauses.
International Data Transfers
In some cases, your information may be processed outside Bangladesh. In such cases, we ensure that the receiving country has adequate data protection measures in place and that international data protection standards are being met. All international transfers are completed using SSL encryption and secure protocols.
Data Protection and Security
Our Security Measures
7bot uses industry-standard security technology to protect your personal information. Our security measures include:
- 256-bit SSL (Secure Socket Layer) encryption technology
- Advanced encryption methods for data storage
- Two-Factor Authentication facility
- Regular security audits and vulnerability testing
- Restricted access policy — only authorised staff can view data
- Automated monitoring systems to detect suspicious activity
- Regular backups and disaster recovery procedures
Data Retention Period
How long your information is retained depends on the type of information and legal requirements:
- Account Information: For as long as the account is active and, after closure, for as long as required by applicable law.
- Financial Transaction Records: For the period determined by legal obligations.
- Gaming Activity Logs: To meet fraud prevention and regulatory requirements.
- Customer Support Records: For a reasonable period for issue resolution and quality assurance.
Once the retention period ends, data is securely deleted or anonymised.
Your Rights and Control
Your Rights Regarding Your Information
As a user of the 7bot platform, you have the following rights over your own personal information:
- Right of Access: The right to know what information we hold about you.
- Right to Rectification: The right to request correction of inaccurate or incomplete information.
- Right to Erasure: The right to request deletion of your information in certain circumstances, though this may not be possible where legal obligations exist.
- Right to Restrict Processing: The right to request that the use of your information be limited for certain purposes.
- Right to Data Portability: The right to receive the information you have provided in a structured, commonly used format.
- Right to Object: The right to object to the use of your information for marketing purposes.
- Right to Withdraw Consent: The right to withdraw any permission given on the basis of consent at any time.
To exercise these rights, contact us via live chat or email. We will respond to your request within 30 business days.
Account Closure and Data Deletion
If you wish to close your 7bot account and request deletion of your personal information, please contact us via live chat or email.
Please note that due to legal obligations, some information — particularly records related to financial transactions and identity verification — may not be possible to delete before the specified retention period. In such cases, the information will be retained only for the necessary purpose and permanently deleted at the end of the period.
Protection of Payment Information
Special Protection for Financial Information
7bot has special protection measures for payment-related information. All financial transactions on our platform are processed through secure payment gateways.
Supported Payment Methods:
- bKash: Bangladesh's popular mobile banking service
- Nagad: Mobile financial service of Bangladesh Post Office
- Rocket: Dutch-Bangla Bank's mobile banking
- Upay: United Commercial Bank's mobile banking
- Bank Transfer: All scheduled banks
The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳800. Withdrawals are generally completed within 15 minutes to 2 hours.
We never store your full card number or bank PIN code. Responsibility for the security of payment information processing rests with the relevant payment service provider.
Policy Changes and Contact
Changes to the Privacy Policy
7bot may update this privacy policy from time to time. In the event of changes:
- The "Last Updated" date at the top of the page will be changed
- Registered users will be notified by email of significant changes
- Continued use of the platform after changes will be taken as acceptance of the new policy
For significant changes, we will try to give sufficient notice, usually at least 30 days before they take effect.
Note on Third-Party Sites
7bot's platform includes services from game software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.). These third-party providers have their own privacy policies.
7bot's privacy policy applies only to our platform. We are not responsible for the data protection practices of third-party services or websites.
Contact Us
Contact us for any privacy-related questions, complaints, or requests:
Live Chat: 24/7 direct support available in Bengali
Email: [email protected]
For privacy-related requests, please write "Privacy Request" in the subject line of your email. We will try to respond as quickly as possible.